Blog Author – Grzegorz Mąkosa

About me

A graduate of the Faculty of Computer Science at Wrocław University of Science and Technology. He has been involved with technology since his teenage years, starting with creating games for 8-bit computers, and today he has over 32 years of experience in programming and IT system development.

Throughout his career, he has worked on a wide range of technological solutions – from banking systems to modern systems designed for automation and AI integration. This allows him to combine a deep technical background with a practical understanding of how technology transforms organizational operations.

At Sagiton, Grzegorz is responsible for team management, the company's technological development, building organizational structures, team recruitment and competency development. He also supports the implementation of new technologies – both internally and in projects carried out for clients.

Currently, his main interest lies in the development of AI technology and software created byusing it. Key aspects for him include the impact of artificial intelligence on the IT industry, new approaches to system design, and the future of work for technology teams.

My articles

woman during the phone call in the office

Customer service

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

Is it worth implementing an AI Voicebot in your company?

AI Voicebots can significantly relieve the burden on your customer service team, speed up repetitive processes, and improve your company's accessibility to customers. Discover how phone call automation works and when such a solution truly makes sense.

Przeczytaj

Business automation

Implementing AI in Business – How to Choose the Right Solutions? Practical Case Studies

AI-powered process automation enables companies to complete tasks more quickly and reduce daily operational costs. Learn what to consider to achieve your intended results.

Przeczytaj

Business automation

Office automation — how to increase work efficiency?

Read the article and find out what office activities are worth automating in order to realistically affect the quality and speed of work at your enterprise.

Przeczytaj

HR and Recruitment

Onboarding without chaos: how to automate an employee's first 30 days

The first days of a new person's work are a time when it is easy to organizational chaos, delays and lack of consistent information appear. Properly implemented onboarding automation, however, allows you to organize the process of employee deployment, shorten the adaptation time and provide real support to HR teams and managers. Read the article below and find out what automation of the onboarding process is worth implementing!

Przeczytaj

No/low-code

Types of business applications and the motivations of the companies that order them

Business applications are not created “because you can”, but because they solve specific problems and support measurable business goals. In this article, we'll show you the most important types of applications and the real motivations behind the decision to order them — from organizing processes to scaling sales and automating customer service.

Przeczytaj

No/low-code

How much does a business app cost? The truth about prices that no one will tell you

If you are counting on a simple price table, this article may surprise you. We focus on why the valuations of dedicated apps so often clash with reality and what to do about it.

Przeczytaj