Automation of the handling of requests in the forwarding company
See how we implemented automated order management for our customer in the transport industry.
Process automation in the HoReCa industry
Do you want to implement the automation of a hotel, restaurant or cafe? Contact us and deploy HoReCa automation systems with Sagiton!
For more than 13 years, we have been creating business applications for clients from various industries. Read reviews about our projects!
Sagiton offers modern solutions for the HoReCa industry
Hotel Automation
Lost bookings or constant overbooking? We implement hotel automation that responds to the real problems of the industry. Take advantage of virtual reception solutions to minimize mistakes and improve the service of hotel guests.
Restaurant Automation
Problems with traffic forecasting and stock shortages? Among other things, restaurant automation allows you to analyze sales data, forecast congestion and optimize team work so as to avoid downtime and losses.
Automation in Catering
Is your company struggling to coordinate orders and deliveries? Thanks to the automation of processes in catering, you will more easily plan realizations, reduce errors and gain full control over the catering service.
Learn how automation can improve your business performance
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HoReCa Business Automation — examples of solutions
The following HoReCa automations are only proposals for implementations - we will match these and other solutions to your processes or the PMS (Property Management Software) you use!
Are you still answering the same questions that guests send by email?
Intelligent mail handling with AI
– automation of business processes in the hotel and restaurant makes it possible for the system to redirect all incoming messages to the appropriate departments in real time. AI-based solutions can also prompt employees to respond to customers or even send them automatically (also in several languages). Interactive software implemented in this way will ensure that reception staff will not have to spend tens of hours a month answering repeated inquiries.
The daily allocation of rooms takes too much time and is not always optimal in terms of profitability?
Automatic booking management and room allocation
– thanks to the automation of hotel processes, you can allocate rooms in the most efficient way, taking into account factors such as length of stay, temperature and conditions in the rooms or the loyalty status of guests. Integration with PMS (Property Management Software) allows automation to analyze data in real time and generate fact-based prompts. Automated booking management minimises the risk of overbooking and increases profitability and keeps the front desk running smoothly.
Is invoicing and correcting errors in guest company data too time-consuming?
Automation of the invoicing process in the hotel
– if your employees have to manually split account items into separate invoices or choose different VAT rates for services such as accommodation, catering, parking or alcohol, it is easy to get confused and delayed. Thanks to the implementation of automation of hotel processes, you can significantly speed up these activities. The system will independently recognize the structure of the account, assign the appropriate VAT categories and automatically divide the items according to the guest's request. Company data is verified by VAT-ID number, which eliminates errors and speeds up service.
Communication between teams is chaotic and employees have to manually report work progress?
Smart reporting for HoReCa
– if your team continues to create reports manually or leave paper notes for subsequent changes, the risk of losing important information is very high. HoReCa automation systems allow you to streamline the flow of information between departments – from reception and housekeeping to bar or kitchen service. Employees can quickly communicate information by voice so that the AI transforms it into a clear summary of the shift or a to-do list for the people taking over the shift. The whole process can be adjusted to the internal procedures of the specifics of your company.
Does your front desk receive dozens of repetitive calls a day?
AI Voicebot and Chatbot for Hotel
– chatbots are virtual assistants that work directly on a website, responding to visitors in real time, while voicebot is an AI solution that simulates a phone call and gives voice answers. Properly implemented hotel bots automatically handle most queries in multiple languages and redirect the conversation to the reception only when necessary. This solution significantly increases the efficiency of the hotel and reduces the number of calls handled manually by up to 80%.
Do you need different automation?
Contact us and schedule a free consultation, during which you will tell us about your processes and the problems which is your company facing.
Financial reporting in a hotel or restaurant
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Are standard financial control solutions not adapted to the specifics of the HoReCa industry? Thanks to no/low code technology, we implement solutions that perfectly meet the needs of your business in a simple and affordable way. Dedicated hotel automation systems allow you to automatically monitor income and expenses and report sales in a restaurant or hotel in real time.
Get a QuoteCase Studies — learn how business process automation works
Loyalty Insurance App
We have created a mobile application that allows customers of the Swiss insurance company to earn points for physical activity and take advantage of partner offers.
Automated marketing and sales dashboard
The reporting process in the marketing and sales department was not transparent — read the case study and see how the implementation of the automated dashboard helped our client.
Want to know more about our projects?
Check Case StudiesAutomation of sales processes in HoReCa — learn about possible solutions
As Sagiton Automation, we have implemented sales and customer service automation in dozens of companies. Chatbot for booking management, automated emails or AI-generated merchant prompts? Learn more about sales and customer service automation.
Sales and customer service
Do you want to implement process automation in hospitality?
Fill out the contact form and arrange a free consultation with our internal processes specialist
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