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Marcin Michalski

CEO Sagiton Automation
https://pl.linkedin.com/in/marcin-michalski-sagiton
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Marcin Michalski

About me

He has been involved in the IT industry for over 20 years, progressing from a programmer and systems architect to co-founder of Sagiton, a company he has been co-creating since 2012.

He developed his technical expertise, among other places, at the Wrocław Centre for Networking and Supercomputing, which provided him with a strong foundation for working on complex technological projects. He has supported organizations across various business sectors – from manufacturing and e-commerce, through marketing and sales, to customer service.

Marcin specializes in designing solutions that automate processes, with a particular focus on the construction sector. He combines technological and business perspectives, helping clients implement solutions that genuinely streamline daily operations.

In areas such as AI, process automation, and cybersecurity, he primarily focuses on the practical application of technology. He advocates for an approach where new technological solutions are designed not only with efficiency in mind but also with a focus on security, scalability, and long-term business value.

My articles

Packing

E-commerce

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Automation of complaints, returns and servicing

In the world of e-commerce and electronics manufacturing, handling returns, complaints and warranty and post-warranty service is a key element in building customer trust and optimizing customer service processes. Find out how by automating these areas we can simplify the lives of manufacturers, e-commerce store owners and, above all, your customers.

Documents

Sales

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Bid Management Automation — how to speed up Offer Creation with AI

The process of creating offers is an integral part of acquiring clients in many industries, especially in the B2B sector. Read our article and learn how to speed up the sales process and respond to more inquiries at the same time, thanks to the automation of the creation of trade offers.

Customer service

Customer service

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5 Customer Service Automation you need to know

Is your customer service team not keeping up with current tasks? Read our article and learn how customer service automation enables companies to process requests faster and reduce the time to respond to inquiries.

Online shopping

E-commerce

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5 Problems in Ecommerce that Process Automation will solve

Want to use e-commerce automation but don't know where to start? Read our article based on real statistics and find out which areas of e-commerce are most profitable to automate!