Warranty & SLA

Warranty & SLA
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Warranty & SLA

Minimise the risk of making the wrong choice when selecting a software solution provider thanks to our Warranty and SLA packages.

Project Quality Warranty

We believe in our skills, that is why we provide a 6-month warranty period for each and every application developed in the Fixed price cooperation model. Therefore, if any errors are detected within 6 months from the date of the product delivery (even after the final approval of the solution), we will fix them completely free of charge. There is no risk that you will get an unstable solution. Moreover, if you need a longer warranty period, it is also possible to extend it even up to 24 months.

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An idea that appears in the head can be the start of something exciting.

Tell us what you need so that we can start cooperation.

Confidentiality Warranty

We know that in order to tell us about your idea you often need to share classified information that may include your know-how, recipes or a trade secret. We respect that and are willing to sign an NDA (Non Disclosure Agreement) that will guarantee the confidentiality of the information you share with us and make you more comfortable while talking about your idea.

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Delivery date Warranty

We know that time is precious, and that every delay for your project to go public can cost you money, loss of the market share and reputation, and can even cause serious legal consequences for you and your business. That’s why - when required - we may provide you a Delivery date Warranty where we commit to provide you results on time and you don’t have to worry about the deadlines anymore.

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Trial Period Warranty

We realise that choosing a software development provider is a difficult task. That’s why we would like to help you in making the right call. Due to the fact that we believe in our skills, and keeping in mind that you would like to get to know us before you can put a trust in our services, for each and every Time & Material project we provide 1 man-week (40 man-hours) of a trial period where you can start working with us, and if you won’t be satisfied, you can cancel the contract immediately, without bearing any cost.

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Do you need specialist support in creating your project?

Determine which competences are necessary for its development.

Service Level Agreement (SLA)

If - in addition - you would like us to look after your project, handle the production incidents, update necessary security patches (known from the Lemlock Application Security monitoring), run backups, provide high availability and low latency for your project production environment, you can count on us in both 8/5 and 24/7 support model.

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Are you interested in comprehensive solutions tailored to your needs?
Consent to data processing for contact purposes
I confirm that I have read the information clause of Sagiton Sp. z o.o.

I hereby give consent to the processing of my personal data by the Personal Data Controller (hereinafter: "PDC") – Sagiton Sp. z o.o. ul. Fabryczna 19, 53-609 Wrocław, within the scope of: full name, e-mail address or telephone number, for the purpose of sale of products and services of Sagiton Sp. z o.o. and for the purpose of sending me feedback and making contact with me by Sagiton Sp. z o.o.

At the same time, I acknowledge that: at any time I can request the removal of my personal data from the PDC Sagiton Sp. z o.o. database, by sending an e-mail to hello@sagiton.pl, or a letter to Sagiton Sp. z o.o., ul. Fabryczna 19, 53-609 Wrocław, with a statement containing the relevant request, which shall result in the deletion of my personal data from the PDC Sagiton Sp. z o.o. database; I have the right to access my data; providing my data is voluntary, however refusal to provide it is tantamount to not receiving information regarding sale of products and services of Sagiton Sp. z o.o., as well as not receiving feedback and making contact with me by Sagiton Sp. z o.o.

In accordance with Art. 13 section 1 of the General Data Protection Regulation of 27 April 2016, (GDPR), we would like to inform you that the controller of your personal data is Sagiton Sp. z o.o. with its registered office at ul. Fabryczna 19, 53-609 Wrocław, e-mail: hello@sagiton.pl.

Your personal data shall be processed within the scope of: full name, e-mail address and/or telephone number in order to answer your question/request for contact and send feedback – pursuant to Art. 6 section 1 (a) of the GDPR, i.e. consent to the processing of personal data.

The data controller would like to inform you that your personal data shall not be disclosed to third parties.

Your data shall not be transferred outside of the European Economic Area or to international organizations.

Your personal data shall be processed until you withdraw your consent to the processing of data, as well as if the purpose for processing this data shall no longer be applicable.

You have the right to access your personal data, rectify it, delete it, restrict its processing, the right to transfer it, as well as the right to object.

In the case of giving your consent, you have the right to withdraw it at any time. Exercising the right to withdraw the consent does not affect the processing carried out before the consent was withdrawn.

You have the right to lodge a complaint with the supervisory body, i.e. the President of the Office for Personal Data Protection, ul. Stawki 2, 00-193 Warsaw.

Providing your personal data is a prerequisite for making contact with you by Sagiton Sp. z o.o. with its registered office at ul. Fabryczna 19, 53-609 Wrocław. In the case of not providing your personal data, Sagiton Sp. z o.o., shall not be able to contact you.

The Data Controller, Sagiton Sp. z o.o., would like to inform you that they shall not use your personal data for automated decision-making, which is based solely on automated processing, including profiling, and has legal effects for you or affects you significantly in a similar way.