Warranty & SLA

Warranty & SLA
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Warranty & SLA

Minimize the risk of making the wrong choice when selecting software solution provider thanks to our Warranty and SLA packages.

Project Quality Warranty

We believe in our skills, which is why we provide a 6-month warranty period for each and every application developed in the Fixed-price cooperation model. Therefore, if any errors are detected within 6 months from the date of product delivery (even after final approval of the solution), we will repair them completely free of charge. There is no risk that you will get an unstable solution. Moreover when you need longer warranty period it is also possible to extend it even up to 24 months.

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Confidentiality Warranty

We know that often in order to tell us about your idea you need to share classified information that may include your know-how, recipes or trade information. We respect that fact and are willing to sign NDA (Non Disclosure Agreement) that will guarantee confidentiality of the information you share with us and gives you comfort while talking about your idea.

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Delivery date Warranty

We know that time is money and that every delay for your project to go public can cost you money, lose of market share and reputation and can even cause serious legal consequences for you and your business. That’s why when required we may provide you a delivery date Warranty where we commit to provide you results on time and you don’t have to worry about deadlines any more.

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Trial Period Warranty

We realize that selecting software development provider is a hard choice that’s why we would like to help you in making the right call. Due to the fact that we believe in our skills and keeping in mind that you would like to get to know us before you can put trust in our services for each and every Time & Material project we provide 1 man-week (40 man-hours) of trial period where you can start working with us and if you won’t be satisfy you can cancel the contract immediately without any cost.

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Service Level Agreement (SLA)

If in addition you would like us to look after your project, handle production incidents, update necessary security patches (known from Lemlock Application Security monitoring), run backups, provide high availability and low latency for your project production environment, you can count on us in both 8/5 and 24/7 support model.

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Are you interested in comprehensive solutions tailored to your needs?